Rick Mayer Cycle LogoRick Mayer Cycle Logo

FAQ'S
frequently asked questions

    Our seats in general

  1. What's the difference between Rick Mayer Cycle and other custom seat companies?
  2. What about sprung seats and how does yours compare?
  3. Will my finished saddle be any higher than stock?
  4. I ride a dual sport bike that sees quite a lot of dirt. Will a touring saddle limit my dirt riding?
  5. What is the difference between a "solo" and a "dual" seat?
  6. I purchased a used motorcycle that already had one of your seats on it that you made for the previous owner. Can this be modified to fit me?

    The ordering process

  7. Can you really make a seat for any bike?
  8. If I order a new saddle, what's the lead time?
  9. If I send my stock seat(s), how long will I be off the bike?
  10. I know when my "Start Date" is, but how do I know when my seat will be done and shipped to me?
  11. Approximately how long will it take FedEx to deliver my seat after it leaves your office?
  12. Do you accept credit cards??
  13. What sort of photos do I need to include with my order?
  14. Can I just send the plastic or metal seat pan base or do I need to send the entire seat?
  15. What if I want to change my order after I send it in?
  16. The BMW K12LT is on your order form under "Special Saddle Pricing." What does this mean and what is included?
  17. How and when should I ship the seat to your shop? Are there any particular instructions?
  18. I am an international customer not from Canada. What is the best way to have you build my seat and save money on shipping?
  19. Do I need to be home when the seat ships?
  20. Do I have to send my stock seats, or are there pans available?
  21. Can I receive any discounts on the cost of my seat based on my club affiliation, career, or status as a past customer?

    Sending in your pans vs. using ours
    - (also see, "Do I have to send my stock seats, or are there pans available?")

  22. What do you mean by "stock seat" for purposes of the stock seat exchange?"
  23. What do you do with the deposit on a RMC seat pan?

    Cover Materials / Care & Maintenance

  24. If I get leather, do I have to avoid the rain?
  25. Is leather always more comfortable than vinyl?
  26. If I get leather, will I have to treat it often?
  27. Will the stitching allow water into the saddle?
  28. Is there anything I can do to my leather seat to counteract the effects of sun and wear and keep my black leather seat looking as black as can be?

    Heating Elements

  29. What about seat heaters?
  30. Can I add an after-market seat heater to my RMC seat?
  31. My stock seat has a factory installed heater, If I order a seat from Rick, will it also have the heater?

    Ride-In Appointments

  32. Are there good places to ride in Northern California?
  33. If I RIDE-IN, will I get a better fitting saddle?
  34. Is there a charge for Ride-In/Same-Day service?
  35. If I ride-in, can I get my saddle any quicker than if I have my saddle shipped to me?

    Our Policies - Cancellations, Refunds, etc.

  36. Suppose I get my new saddle and it doesn't fit quite right?
  37. What is your company's cancellation policy?
  38. What is your company's refund policy?
  39. Our Policies on our Monthly Specials
  40. Can I use a gift certificate along with other promotions or discounts?
  41. Terms, Conditions, & Choice of Forum
  42. Can I cancel a saddle order after it arrives at the shop?


    OUR SEATS IN GENERAL
  1. "What is the difference between Rick Mayer Cycle and other custom seat companies?"
          The difference is in the construction. The Rick Mayer product is hand made of multiple densities in the same saddle including the use of the exclusive PUDGEE material insert. The individual pieces are bonded in a manner that will not separate, EVER. Simply put, the Rick Mayer Cycle product is an improvement over the single density molded cookie cutter plug using medical innovations and technology not found anywhere else. Combined with the most experience of any seat maker and the least expensive, the value of my saddles are unmatched.
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  2. What about sprung seats and how does yours compare?
          Since I am the only person alive today besides the present owner and builder of the sprung seat that actually built hundreds of sprung seats, I feel uniquely qualified to answer that question; The sprung seat is a very good idea anytime saddle width exceeds pan width. As saddle width approaches the width of the pan, foam and foam products can support very well, if not better. In other words, a fat guy on a narrow-pan seat like a KLR should really consider a sprung seat while the more average body on most of today's touring bikes will find the pan width more than ample to support the saddle without overhang. The down side of a sprung seat is a higher than stock (usually) seat and shorter riders can find the sprung seat reduces foot contact with the ground. I will refer anyone that I feel would benefit from a sprung seat to that seat company.
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  3. Will my finished saddle be any higher than stock?
         Some bikes have a severe downward slant and raising the crotch of the saddle can dramatically improve highway comfort. While this does not increase riding height, the effect at a stop is a slightly higher seat. The customer can always request the finished saddle be kept as low as possible with this in mind; sometimes saddles that are kept low for maximum foot on the ground while stopped are not always the most comfortable touring saddle if the tendency to slide forward is not addressed. The customer has to decide if he/she wants that trade-off. These are completely custom after all!
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  4. I ride a dual sport bike that sees quite a lot of dirt. Will a touring saddle limit my dirt riding?
         No. All saddles are built with the bike in mind and the customer's own comments dictating the outcome. A touring saddle built for a dual sport bike when the customer conveys he/she very seldom rides off-road will have a wider, deeper pocket than the same saddle built for the customer that states the opposite. Bottom line-a saddle built for a KTM will not look like it belongs on a Gold Wing!
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  5. What is the difference between a "solo" and a "dual" seat?
         Briefly, a solo seat is customized for the rider and the rear left stock with the exception of being recovered to match. Recover of the rear seat is always included in the cost of a solo seat, even if you have a two-piece seat. A dual seat means that we customize both the front and the rear for specific people. Please refer to Seat Styles for a more in-depth description with photos. You may also see more photos of solo and dual seats in our Saddle Gallery.
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  6. I purchased a used motorcycle that already had one of your seats on it that you made for the previous owner. Can this be modified to fit me?
          Yes. The charge for this service is $75 so long as we do not need to make a new cover. Generally speaking, we don't have to do that unless you want us to. However, if your size and shape is radically different from that of the previous owner (think a difference of at least four inches and/or 60 lbs) we may not be able to modify the seat without making a new cover. If this is the case, the charge is an additional $135 for vinyl and $250 for leather. If your seat cover is attached with rivets rather than staples, there is an additional $50 charge.
          Shipping and handling of $25 applies. This is a smaller shipping figure than for new seats because we use recycled packaging materials.
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    THE ORDERING PROCESS
  7. "Can you really make a seat for any bike?"
          Yes, with a few exceptions which include:
    I won't build on aftermarket seats - so no Corbin™ or Sargeant™ saddles.
    I cannot do the new BMW G450X has a new design rubber seat that makes it impossible to remove the existing seat cover and re-attach another, a necessary and integral part of the seat-making process.
    The Silverwing seat is so huge and time consuming that I cannot build it on a mail-in order, however I can build your Silverwing seat on a ride-in appointment.
          If you have any questions concerning whether I can build your saddle or not, please contact us and we will be glad to answer any of your questions.
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  8. "If I order a new saddle, what's the lead time?"
          That depends on the time of the year. My backlog ranges between 6 weeks in the late fall to as many as 12 weeks in the spring and summer.Customer pans are needed for about two weeks.
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  9. "If I send my stock seat, how long will I be off of the bike?"
          When your order is received it is given a calendar date and you are notified, generally via email. As we are usually booked several weeks in advance (see "If I order a new saddle, what's the lead time?" ) I don't need your stock seat until that date comes around. Shipping your seat with your order form will not bump you ahead of other customers who ordered earlier - we'll still have it in our shop until your scheduled start date before we can begin work on it. I will do my best to get it shipped back in 7-10 business days - about two weeks - after your scheduled start date.
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  10. "I know when my 'Start Date' is, but how do I know when my seat will be done and shipped to me?"
          Typically, your seat will be done and shipped in 7 to 10 business days from your assigned Start Date. When the seat is completed and shipped I will supply you with the tracking number. Please resist the temptation to call and check on your completion or shipping date during this time.
          At RMC, business days are Tuesday through Friday with Saturdays reserved for ride-in appointments. We observe all federal holidays and are additionally closed the day after Thanksgiving and Christmas Eve. During the week between Christmas Eve and New Years we answer phones and email but do not generally ship seats.
  11. "Approximately how long will it take FedEx to deliver my seat after it leaves your office? "
          The map below, courtesy of FedEx.com, provides an estimated delivery time for GROUND shipping. Please note that FedEx means business days and not calendar days.

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  12. "Do you accept credit cards??"
          Due to the fees associated with credit card processing, and the difficulties associated with this service we only accept personal checks or money orders for payment.
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  13. What sort of photos do I need to include with my order?
         I use the photos to assist me in building a saddle to fit you. To do that I need:
    • One side view of you seated on the bike, in street clothes, sitting in your riding position, both feet on the pegs, with the bike on the center stand or with the bike supported if you don't have a center stand.
    • If you are getting a dual saddle (custom fitted front and rear) I also need an additional photo of you and your passenger, seated on the bike together in street clothes, sitting in your riding positions, feet on the pegs, with the bike on the center stand or with the bike supported if you don't have a center stand.
    • If you are "vertically challenged," another photo of you with the bike off the stand, with both of your feet on the ground (or as close as you can get) as if you are stopped at a stoplight would also be helpful.
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  14. Can I just send the plastic or metal base or do I need to send the entire seat?
         We do need the stock foam even though we do not use most of it. The portion of the stock foam that contacts the pan is intricately molded and very time consuming to duplicate. The stock cover, on the other hand, is of no value and if you wish to keep it you may remove it and do so.
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  15. "What if I want to change my order after I send it in?"
          We do not accept changes to your order by phone or email. If you would like to change your order, you must do so in writing and either fax or mail it to our office using THIS FORM. This allows you, the customer, to be very clear when changing your order and eliminates confusion caused by communication problems.
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  16. The BMW K12LT and K16GTL are on your order form under "Special Saddle Pricing." What does this mean and what is included?
          These bikes are some of the largest and most complicated seats we work on. The seat itself consists of three basic parts: the rider's seat, the rider's attached back rest, and the passenger seat. The passenger section is extremely large and time consuming. We charge an extra $70 to our dual prices for working on the passenger section of this seat. The rider's seat and backrest are much simpler in contrast. You may notice in other parts of our website that we refer to the work we do on K-LT seats as "all three pieces." This refers to the three basic sections described above. We are more than happy to also recover the passenger backrest attached to the trunk. However, this is not included and incurs an additional fee from between $35 and $85, depending on cover material and size. We DO NOT recover speaker boxes, armrests, or the various other cloth-covered accessory pieces because the method BMW uses to attach the cloth to these surfaces makes it extremely difficult and time consuming to remove and reproduce the same seamless effect.
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  17. How and when should I ship the seat to your shop? Are there any particular instructions?
          You have the option of either sending your seat with your order form or waiting and sending the seat to arrive by the start date we assign after receiving your order. We prefer to have the seat arrive as close to its scheduled start date as possible because we have a limited amount of shelf space in our shop. Also, because we are usually booked approximately 6 weeks in to the future (Please see "If I order a new saddle, what's the lead time?").
          If you ride very often and need a seat to ride your bike it is usually a better idea to wait to send your seat. Before shipping your seat, remove all trim and hardware, such as loose rubber bumpers, seat brackets, latches, or adjusting mechanisms. We cannot be held responsible for loss or damage to any non-seat items.
          Finally, be sure to clearly mark the bottom of your seat with your full first and last name. You can either write your name on a piece of duct tape and secure this to the bottom of the seat or use a silver Sharpie directly on the pan.
          As far as what carrier you use when sending your seat, we have some advice on that as well. FedEx, UPS and DHL are our preferred providers, however you must confirm with the carrier what their size requirements are for dimensional weight vs. regular weight and make sure your box size is under those dimensions or they will charge you triple the cost of normal shipping. If you live on the East coast it is more affordable to ship your seat through USPS Parcel Post. If you don’t want to worry about the size of your box, just use USPS and plan to send your seat approximately one week earlier than you would normally plan in order to ensure it arrives before your assigned start date.
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  18. I am an international customer not from Canada. What is the best way to have you build my seat and save money on shipping?
          Overseas shipping for motorcycle seats is quite expensive. Our costs for shipping , not including boxes, packaging material, or time spent boxing the seat, usually exceed $75. If you would like to save some money on shipping, we recommend that you purchase a stock seat for your bike within the US. If you can find a seller on eBay or another on-line parts retailer, buy a spare seat there. Generally, buying a used stock seat in the US will cost about the same as shipping your seat here and will allow you to keep riding your bike. Have the seller ship the seat directly to our shop and make sure they put your name on the box. We will make your new custom saddle using the motorcycle seat you purchased in the US. When we are finished, we will ship the completed seat to you. When you receive the new seat you can choose to sell your original seat to recoup funds or keep both. Customers who use this method usually end up selling their stock seat for about as much as they paid for the seat in the US and sometimes even make a little extra money in the process.
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  19. Do I need to be home when the seat ships?
         We no longer require a signature for delivery of your custom seat. The old policy caused more problems than it solved. If you would prefer that the delivery of your seat requires a signature please let us know. Customers generally prefer a signature if they live in an apartment or condominium or if they live in an area where a box left on their front step either might not be safe or might be too exposed to inclement weather before it could be brought inside. We are more than happy to ship to your work for security reasons and doing so will often result in quicker delivery.
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  20. "Do I have to send my seats or do you have pans?"
          I own most of the popular touring seats including the BMW GS, RS, RT, K12RS and K12LT, the Honda PC, ST 1100.ST 1300, and the Kawasaki FJ, FZ and Concourse. SPECIAL NOTES:
    • WE DO NOT stock the single-piece "low" seat for the 2009 BMW R1200RT. We ONLY stock two-piece seats for all years of R1200RT
    • WE DO NOT offer seat exchange on the R12GS low pan. If you have a low pan, you must send your stock seat in for work to be done on it. No seat exchange is available for the R12GS Low.

          I can build on my pans for a flat $500 deposit for a front and rear set. If ordering a front only of a two-piece seat, the deposit is $250 (Seat Pans subject to availability). This deposit is refundable as long as the replacement seat is in very good condition and returned within the time frame outlined in "What do you do with my deposit check on a RMC saddle pan?" I absolutely do not sell pans. If you don't plan on returning your stock seats, be aware that you will be charged the full deposit.
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  21. Can I receive any discounts on the cost of my seat based on my club affiliation, career, or status as a past customer?
          For the most part, the answer to that question is yes. (See also #9) We offer a 10% discount off the cost of the seat that does not apply to leather or shipping to a wide range of motorcycle owners clubs. These include members of the BMW MOA, AMA, CMA, Vintage BMW Motorcycle Owners, Airhead Beemers Club, Suzuki Owners Club of North America, NAFO, and most other motorcycle owners clubs and associations provided that they regularly organize rides / rallies and primarily focus on face-to-face interactions. If you're not sure if your club counts, email us and we'll let you know.
          We also provide a 10% discount to active duty military personnel, law enforcement / corrections officers, registered nurses, fire fighters, and motorcycle safety instructors.
          Our last and final professional discount applies to early childhood educators and K-12 teachers. It does not apply to administrators. Like all of our professional discounts, these only apply if the rider holds that position personally, or is ordering a dual seat and their spouse holds an applicable position.
          Finally, return customers always receive a 10% discount on their second seat and a 20% discount on third and fourth seats. If a husband and wife each decide to order seats for their respective bikes at the same time, the spouse with the lesser expensive seat can apply a 10% discount immediately.
          In order to receive the above-mentioned discounts we ask that club members simply include their registration number, return customers remind us that they are a return customer, and individuals receiving a discount based on their profession send us a patch, pin, cap, or mug to add to our collection.
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    SENDING IN YOUR PANS VS. USING OURS
    (See Also: "Do I have to send my seats or do you have pans?")
  22. "What do you mean by "stock seat" for purposes of the stock seat exchange?""
          When you choose to do a stock seat pan exchange, we build your seat(s) on a stock seat that we often purchase new from BMW, Yamaha, Honda, etc. rather than manufacturing our own aftermarket pans. We send your custom seat in exchange for your stock seat which will be placed in our inventory for other customers. Once a seat (any seat) has been built on your seat, we no longer consider it a "stock" seat. Why? Because it has been modified from its original condition. After receiving your new Rick Mayer Cycle seat, if you send us a seat for exchange that has been modified from stock, your seat deposit is forfeit. We cannot accept seats for exchange that have had gel pads inserted, seats built by other manufacturers, or that have otherwise been modified from stock in any way. In other words, if your seat doesn't look like it did when the bike was bought new in terms of cover material, original foam, and pan condition (holes drilled, accessories attached, etc.) it is not acceptable for our seat exchange service.
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  23. What do you do with my deposit check on a RMC seat pan??
          Sometimes folks like to have a saddle built on a seat pan I have in my shop and then exchange their stock seat pan for the custom seat when their new custom saddle arrives and ship the stock seat back to our office. We call this process an RMC Exchange. Just like the word “exchange” indicates, Rick Mayer Cycle seat pans are not sold; they are loaned. For that service we require a separate deposit that is returned to you after we receive your stock seat pan. The deposit is a flat $500. This deposit is to be paid at the time of order. The deposit will be credited back to you after we receive your stock seat pans, subject to the limitations outlined in "What is your company's refund policy," so long as we receive your good condition stock seats within 30 calendar days from the date we shipped your custom seat.
          If your stock seats are cracked, broken, altered from stock, engraved with your name, or otherwise in poor condition, they cannot be used for the exchange. If for some reason a deposit is ever charged to a credit card, a $50 fee will be deducted from any future credit to cover the costs associated with charging and refunding credit cards. We will not deduct a $50 fee if the deposit is paid by check. If you do not include a check with your order form, or fail to clearly indicate on a faxed or e-mailed order form that you will be sending a check for the deposit, we will assume that you want the deposit applied to the card and that you agree to the $50 charge. Please see also "Do I have to send my seats or do you have pans?"
          Please note that this system does represent a change in policy. We no longer hold on to an un-cashed check. When your seat ships we will have FedEx send you a notification with a tracking number. This will provide you with the date your seat shipped and allow you to follow its progress across the country. Should you, for any reason, fail to receive the notification email with tracking information, the shipping label on the package will also include the date shipped. Additionally, we can provide the ship date over the phone.
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    COVER MATERIALS / CARE & MAINTENANCE
  24. If I get leather, will I have to avoid rain?
          No, I use only top grain UNSTRETCHED cowhide. This is one of nature's most durable materials. Cows get wet, they dry. However, a lot of leather used by other seat companies has been processed and renders the material very fragile. These processes include stretching the leather, scuffing to create a smoother look, texturing to resemble exotic hides and so on.
          Since leather is sold by the square foot, the reason to stretch it is obvious. Stretched leather evens out the texture and grain of the leather and reduces visible flaws. Stretched leather is typically used in shoes, purses, etc. Stretched leather has very little if any stretch left. It also makes the hide very thin and subject to tears. Stretch is crucial to comfort. Also, treatments to texture the leather to look like ostrich, alligator, possum, whatever is done on stretched leather and is also very ill-suited for a motorcycle saddle. With minimal care, it is a very water-resistant material.
          But if the bike is left parked outside at any time, a raincover is a good idea. Raincovers are used to protect the seat from the environment (sun, rain, etc.) when the rider is not on it. While the seat is being ridden the rider's body protects the seat from the elements. Raincovers are not to be used while riding as they may transfer some color.
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  25. Is leather always more comfortable than vinyl?
          No. If you wear a Gortex suit or pants like a 'Stitch on a hot day you will find very little if any comfort difference between leather and vinyl. Leather does not breathe. I can smother you just as quickly with a piece of leather as with vinyl. However because leather is not a petroleum product, it will not insulate and trap body heat like vinyl. Therefore on a hot day, your butt stays cooler on leather IF you are wearing natural fibers (jeans). The rider that dons his/her Aerostitch in Death Valley in the summer is wasting their money on leather.
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  26. If I get leather, will I have to treat it often?
          Depending on your climate, leather should be treated several times a year to maintain its water resistance. This can be once or twice in cooler climates and monthly in the desert southwest. Water should bead on the surface and if it spots or darkens the leather, you have waited too long. Skidmore's is my personal favorite and is also sold by us on this page. Word to the wise: Be careful with the product you choose because most boot waterproofers contain silicone, so unless you want you motorcycle saddle to feel like an ice rink, don't use silicone-based products on your saddle! Once silicone is applied, it must literally wear off. I know of no product that can remove silicone without harming the leather.
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  27. Will the stitching allow water to soak the saddle?
          Water, just like electricity will follow the path of least resistance. Because the needle of a sewing machine pierces the material, not punches, material is not removed This means the thread through that opening is under compression by the surrounding material. If Cotton thread were used, water would tend to wick into the underlying material. Since my thread is Dacron which actually repels water, virtually no wicking will occur. the thread is also run through an oil bath during the stitching process adding further to its water resistance. Lastly the cover is applied to the underlying materials with latex cement in a very uniform pattern. All combined, the surface is as waterproof as it can be. Moisture does enter the saddle from a number of places however. Even "unstitched" saddles are sewn together using multiple pieces. Often when I build a saddle on a rainy day, the stock seat is wet at the bottom, not the top. Obviously water has entered the stock pan from below through the large openings at the bottom of the seat. On the other hand, stitching the seating area provides additional air space due to the 'pillow top' effect. It also provides a very positive bond between the laminates eliminating any possibility of glue separation. Saddles ridden all day in the rain absorb actually very little water. If parked in the rain, the bucket can fill with water so its always a good idea to keep it covered when parked.
          Raincovers are used to protect the seat from the environment (sun, rain, etc.) when the rider is not on it. While the seat is being ridden the rider's body protects the seat from the elements. Raincovers are not to be used while riding as they may transfer some color.
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  28. Is there anything I can do to my leather seat to counteract the effects of sun and wear and keep my black leather seat looking as black as can be?
          Over the course of several years (depending on how often you ride), with exposure to the elements and constant wear from your behind, your leather seat may start to fade a little at wear spots. Rick, for example, rides at least a little almost every day and routinely rides up to several thousand miles in a long weekend and pretty much always parks his leather seat in the sun to open up shop space for ride-in appointments. To counteract any fading problems, Rick likes to use a product called "Leather Black" by Doc Baileys on his own seat. It's not something we sell at the shop but they are easily found online and at most rallies. We recommend cleaning your seat with a good quality saddle soap and then applying the Leather Black while the seat is still slightly damp. A damp seat will help the color blend better with the surrounding leather. Rick also occasionally treats his seat with "Bullfrog #70 waterproof sunblock" to prevent future fading.
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    HEATING ELEMENTS
  29. What about seat heaters?
         In regards to original factory seat heaters: The heater, wiring, and switch are left intact during the process and the original heating element is re-laminated to the finished saddle. No alterations or re-connections to the heater are performed. We do not disconnect any wiring whatsoever.
         In regards to after-market seat heaters: Rick Mayer Cycle does not sell heating units directly. If a heating element is supplied by the customer, we will install it free of charge during the saddle-build process. It is the responsibility of the customer to connect all wiring. The finished saddle will have the wiring passed through the bottom of the saddle and the customer can place the switch anywhere convenient. Seat heaters are available online. Search "automotive seat heaters" and a number of sources will appear.
         PLEASE BE AWARE THAT Rick Mayer Cycle does not offer any warranty, expressed or implied, regarding the functionality of the heating element after custom work is performed. The only warranty that exists on your heater is what was offered by your dealer at time of purchase. We have heard from customers that, depending on your dealer, modifying your seat may invalidate their warranty on your heating element. Because the element is left untouched and intact throughout the entire process, you can be assured the element is in exactly the same condition as it was when received.
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  30. Can I add a aftermarket seat heater to my RMC saddle?
         Yes, an aftermarket seat heater can be added when your saddle is being constructed. The seat heater we sell is made by Heat Demon. It is available for $100 for front or rear only, and $200 for both front and rear.
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  31. My stock seat has a factory installed heater, If I order a seat from Rick, will it also have the heater?
         Yes, if your stock seat is heated, and you order a seat from Rick, it will still retain the heater. If opting for the stock seat exchange you must have the heated option on the seat you plan to exchange. You may not trade a non-heated seat for a heated seat.
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    RIDE-IN APPOINTMENTS
  32. Are there good places to ride in Northern California?
          We have some great riding roads and scenery to match in Nortthern California area! Download our Great Places To Ride in Northern California PDF, explore some of the suggested routes, and find out for yourself!
  33. If I ride-in will I get a better fitting saddle?
          Sometimes. On a bike and body I understand, not likely. In other words, if you are having a saddle made on a Ducati Multistratte and you are 5'3" 200# you should probably ride in if you can. 98% of my saddles are done long distance through photos and measurements.
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  34. Is there a charge for Ride-In/Same-Day service?
          There is no additional charge for a ride-in, but appointments are necessary.
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  35. If I ride-in, can I get my saddle any quicker than if I have my saddle shipped to me?
         Yes. The ride in calendar is a separate schedule than the shipped calendar and is not effected by the shipped order backlog. For example, it may be possible to schedule a ride in appointment the following week even though my shipped saddle backlog is many weeks out.
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    OUR POLICIES - CANCELLATIONS, REFUNDS, ETC.
  36. "Suppose I get my new saddle and it doesn't fit quite right?"
          My number one goal is for you to be extremely pleased with your purchase. I feel I have an obligation to you, my customer, to listen to your needs and through my experience build a custom saddle that will not only be finely crafted, using the finest materials, but also be extremely comfortable.
         This requires a commitment on my part as well as yours. As your saddle maker I must understand and interpret how widely different shaped people fit on a vast assortment of bikes. As the customer, your commitment is to allow me to do the job. Sometimes it is necessary to go back into a saddle and fine-tune it a bit. I may be good, but I'm not perfect. Still, by actual count, less than 2% of the saddles shipped require adjustment.
         After you receive your new saddle, bear in mind that a break in period will occur and the feel of the seat will change significantly during the first few hundred miles. During the first 30 days of ownership, and after a few hundred miles, if you feel an adjustment is in order, just give the office a call and Rick will discuss your needs with you. If it is mutually agreed, an adjustment will be performed at no charge. Shipping is not included either way and a check for $25 to cover return shipping is required. This does reflect a change in policy and is directly related to the increases we have experienced in shipping costs. Again, no charge is incurred to adjust the seat.
         If a second adjustment is deemed necessary, and is mutually agreed upon, our basic labor charge is $75/hr. Additional materials may also be charged.
          For more information, see: What is your company's refund policy?
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  37. What is your company's cancellation policy?
         We consider an order form a binding legal contract. We incur costs the moment an order form is received. If an order is canceled for any reason prior to 7 days before its assigned start date, $50 is charged against any monies collected. Cancellation requests are not accepted less than 7 days before the start date or after production has begun.
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  38. What is your company's refund policy?
          Rick Mayer Cycle issues refunds in a very limited set of circumstances. Refunds can only be considered if the seat is returned unused within 30 days in original packaging in cases where the rider becomes seriously ill or the motorcycle is destroyed. We cannot allow refunds on used seats because, due to the custom nature of our seats, they can not be sold to another customer. We unconditionally guarantee that your seat will be more comfortable than stock and are always happy to adjust the seat for the original purchaser for any length of time after purchase. In extremely rare circumstances Rick will make the determination that a customer's particular difficulties cannot be resolved with a modification and may decide to issue a refund. This decision can only be made by Rick. In this situation, the customer will be furnished with a set of stock motorcycle seats, RMC will have FedEx pick up the custom saddle at our expense, and a refund is issued when the original-condition custom saddle has has been returned to RMC. In fairness, a customer is not allowed to keep both the custom product and a full refund. Instead, they are returned to the same financial (and seat) situation as they were before transacting with RMC, less shipping. Please allow up to 30 days for any credits. Please also see "Suppose I get my new saddle and it doesn't fit quite right?" as well as "What is your company's cancellation policy?"
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  39. Our Policies on our Monthly Specials
         Here at Rick Mayer Cycle we often run sales and specials between September and March. Sometimes we don't begin them until November and end them in February. We don't announce them ahead of time and don't have a planned schedule of what each special will be. Instead, Rick looks around the shop on the first of the month and runs a special on whatever bike we'd like to see more often. These sales therefore tend to be very bike specific and will only apply to certain makes and models. If the sale is on a BMW R1150RT, you can't apply the discount to your R1200RT simply because they're similar. Since we don't pre-plan our sales, sometimes customers order a seat in September and then find out that we're running a sale on their bike in November. Unfortunately, the sale price only goes towards new orders placed during that month and does not apply retroactively to existing customers. Orders must be received by 11:59PM on the last day of the sale in order to take advantage of it. It's also helpful if you write the name of the current month followed by the word "special" somewhere on your order. For example, if taking advantage of our February special, write the words "February Special" somewhere on your order. This isn't mandatory, just helpful.
         During the winter months we often run specials on dirt bikes or off-road vehicles. Rick refers to these kinds of bikes as "Dual Sport." A Dual Sport bike is, essentially, a dirt bike that has been fitted with lights and is legal for street use. They generally have a small, narrow seat not suitable for two-up riding. Examples of Dual Sport bikes include basically all Suzuki DRs (400-450-650 cc), Yamaha T series (TW, TT, TL), and Honda X series (XR, XL), as well as Kawasaki KLRs and smaller.
         Because any customer taking advantage of one of our sales or specials is receiving a significant discount, we often (but not always) request that payment be received in some form other than plastic or PayPal. This means cash, check, cashier's check, money order, etc. If cash or check is a requirement of a monthly special we will say so, underneath the announcement, on our home page.
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  40. Can I use a gift certificate along with other promotions or discounts?
          No. Discounts cannot be combined or "stacked" with any other promotions, rally door prizes, or gift certificates. Only one discount, or gift certificate, or promotion is permitted per order.
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  41. Terms, Conditions, & Choice of Forum:
          Rick Mayer Cycle may amend these terms (and the FAQ's) from time to time. Customer agrees to accept additions or amendments to the terms and/or policies and to consider them as an integral part of their purchase agreement as well as an integral part of the order form. It is Buyer's responsibility to periodically check for updates or amendments. Buyer agrees that any disputes arising out of this transaction will be governed by California law without giving effect to its conflict of law principles. Buyer agrees that any disputes shall be instituted in a state or federal court in Shasta County, California, and the parties submit to the jurisdiction of any such court.
          Please refer to "What about seat heaters?" for additional policies regarding heating elements.
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  42. Can I cancel a saddle order after it arrives at the shop?
          It is customary for work to begin on saddle when it arrives at the shop-even if it arrives prior to its scheduled "start" date-often the same day. Therefore no refunds are considered for any reason once your seat has arrived at the shop. No seat will be released after it's arrival unless the original order is paid in full; the only exception being if Rick and the customer mutually agree to a lesser amount based on work already completed.
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